Join a leading industrial OEM in Hamilton, Ontario as the Director of Field Services. This senior role is crucial in overseeing field operations and building service processes to support rapid growth.

In this role, you will not only manage daily operations but also mentor and develop your team to achieve operational excellence. Establishing service strategies and KPIs will be vital to enhance reliability, customer interaction, and overall service quality across sectors.

Key Responsibilities:
• Direct and develop the field service team and support staff
• Implement and refine workflows for service processes
• Establish service KPIs and resource management systems
• Financially manage departmental budgets and profitability
• Lead customer issue resolutions with high impact

Requirements:
• Over 10 years in industrial field service leadership roles
• Background in complex capital equipment or OEM machinery
• Proven experience in effective service process implementation
• Economic and financial management skills
• Willing to travel as needed

Shape the future of field services with your expertise in operational strategies and team leadership.
#J-18808-Ljbffr

📌 Senior Field Services Leadership Position (Ontario)
🏢 itec group
📍 Ontario