Drive top-tier player services at Big Viking Games as the VIP Player Services Executive, emphasizing relationship enhancement and data-driven retention strategies in a hybrid work model.

In this proactive player-first role, you will manage relationships with key players from flagship titles like YoWorld and FishWorld. Your expertise will guide the development of successful VIP engagement strategies while working closely with teams across Product, Engineering, and Marketing. You will serve as a key player advocacy guide to improve overall player satisfaction and retention.

Key Responsibilities:
• Own VIP relationships for engagement and retention
• Implement outreach events and monitor player activity
• Collaborate with leadership on player sentiment insights




• Enhance workflows and service standards for Player Services
• Provide mentorship and training support to the Player Services team

Requirements:
• Minimum 4 years in VIP or account management
• Proven success with high-value player dynamics
• Excellent communication skills for player and team interactions
• Data analysis capabilities in player behavior trends
• Experience in process improvement for player support

Leverage your skills to enhance VIP engagement and service performance with Big Viking Games in Toronto.
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📌 VIP Player Services Executive in Toronto (Ontario)
🏢 Big Viking
📍 Ontario