Join Shopify as a Technical Support Specialist, where your expertise will be key in addressing intricate merchant inquiries. Work in a hybrid model to elevate the customer support experience within our growing team.

As a pivotal resource, you will manage merchant communication primarily through Intercom, focusing on detailed troubleshooting and support processes. Your background in customer success or technical support will help you provide tailored guidance while escalating complex issues as necessary. You will also be responsible for building and maintaining self-service resources to enhance merchant experience.

Key Responsibilities:
• Address client support needs through multiple channels
• Conduct thorough investigations of reported merchant issues




• Provide transparent communication to users about their queries
• Update and improve the knowledge base for easy access
• Enhance support workflows through effective documentation

Requirements:
• 1–3 years in customer support or technical roles
• Strong understanding of the Shopify platform
• Proven troubleshooting and problem-solving skills
• Exceptional written communication with users
• Availability during Pacific or Mountain time zones

Utilize your expertise to empower Shopify merchants with top-tier support and knowledge.
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📌 Technical Support Specialist for Shopify (British Columbia)
🏢 Socket.dev
📍 British Columbia