Join TD Canada Trust as a Customer Experience Manager in Dollard-des-Ormeaux, Quebec. Focus on fostering a customer-centric environment and delivering high-quality service throughout all interactions.

In this pivotal role, you'll provide energetic leadership to a customer service team, ensuring compliance with company policies and operational excellence. Your responsibilities will include mentoring staff, resolving customer complaints, and collaborating with teams to optimize service delivery. You will also lead initiatives that promote a culture of positive engagement and performance.

Key Responsibilities:
• Mentor and lead customer service staff effectively
• Ensure adherence to policies and operational standards




• Collaborate with One TD to meet customer needs
• Support resolution of client complaints per guidelines
• Manage daily branch administrative tasks

Requirements:
• Undergraduate degree and/or 3+ years of experience
• Solid understanding of banking operations
• Expertise in MS Office and online tools
• Strong verbal and written communication
• Proven leadership abilities in a customer-focused role

Elevate customer experiences and team performance at TD Canada Trust in this leadership position.
#J-18808-Ljbffr

📌 TD Canada Trust Customer Experience Leadership (Quebec City)
🏢 The Toronto-Dominion Bank (Canada)
📍 Quebec City