Elevate your career with CBI Health Group as an Application Support Specialist in Toronto, ON. This role is focused on providing level 2 helpdesk support and ensuring the smooth operation of applications.

You will work under the Applications Services Team Lead, tackling inquiries and resolving issues for users at various levels within the company. Your responsibilities will include documenting solutions, analyzing software challenges, and coordinating between different teams for effective problem resolution. Moreover, you will participate in training sessions and software updates.

Key Responsibilities:
• Manage level 2 requests from users via different channels
• Ensure Knowledge Articles are current and accessible




• Investigate root causes of application issues effectively
• Collaborate with teams during software implementation
• Train users on application features and functionalities

Requirements:
• 2-5 years in IT/Application Support roles
• Knowledge of EMR/CRM systems is advantageous
• Solid interpersonal and customer service skills
• IT-related education background and ITIL certification
• French skills considered an asset

Become an essential part of the CBI Health Group team, advancing application support and enhancing user experiences.
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📌 CBI Health Group Application Support Role (Ontario)
🏢 CBI Health Group
📍 Ontario