Join AlphaSense as a Customer Success Operations Leader and drive strategic initiatives. Optimize processes and enhance customer engagement in a dynamic, fast-paced environment.
In this critical leadership position, you’ll collaborate with the Revenue Operations team to develop scalable solutions that improve efficiency. Manage a Senior Analyst while executing impactful programs and refining existing processes to ensure they meet evolving business needs. Your role is key in aligning with CS leadership and facilitating organizational growth.
Key Responsibilities:
• Spearhead operational models and governance for projects
• Oversee metrics strategies connecting to business outcomes
• Collaborate with product and sales teams for CS alignment
• Direct the Quarterly Business Review process
• Manage escalation of operational issues effectively
Requirements:
• Minimum 8 years in Revenue contexts
• Proven experience in people management
• Familiarity with metrics like NRR and GRR
• Solid analytical and communication skills
• Experience with Salesforce or similar tools
Leverage your skills to enhance customer success operations at AlphaSense!
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