Manuvie is hiring for a CyberArk Operations Analyst position focused on operational support and incident management. This hybrid role emphasizes troubleshooting and collaboration in privileged access management.

The successful candidate will support the day-to-day operations of CyberArk services, manage incidents and service requests, and work closely with engineering teams. You will need 2-5 years of relevant experience in cybersecurity operations, alongside strong communication and problem-solving skills to effectively meet SLAs and enhance user engagement.

Key Responsibilities:
• Provide operational support for CyberArk and PAM services
• Manage service requests and incidents per SLAs
• Support onboarding and maintenance of privileged accounts




• Collaborate on troubleshooting CyberArk-related issues
• Maintain operational documentation and knowledge articles

Requirements:
• 2-5 years in CyberArk or IAM operations
• Experience with Jira, ServiceNow, or similar
• Robust troubleshooting and analytical skills
• Proven communication with technical and business teams
• Ability to handle multiple priorities efficiently

Drive operational excellence in an impactful role supporting Manuvie's CyberArk services.
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📌 CyberArk Analyst in Operational Support (Ontario)
🏢 Société Financière Manuvie
📍 Ontario