Enhance customer engagement as a Technical Solution Consultant at Genesys. Specialize in integrating AI technologies that create meaningful customer experiences and operational efficiency.

This role focuses on leveraging your expertise in AI applications to craft impactful solutions for clients. You'll facilitate workshops, run technical assessments, and develop customized demonstrations that highlight the benefits of AI integration. As a key consultant, you'll collaborate with various stakeholders to implement seamless AI solutions tailored to customer needs.

Key Responsibilities:
• Lead customer workshops to define needs and outcomes
• Identify opportunities where AI enhances experiences
• Create engaging solution demos demonstrating AI capabilities




• Support complex customer use cases with AI strategies
• Deliver persuasive presentations on AI integration

Requirements:
• 5+ years in a technical consultancy or similar role
• Solid ability to communicate complex information
• Experience with programming and API integrations
• Familiarity with customer service and AI technologies
• Bilingualism in English and French is an asset

Join Genesys to leverage your technical skills and passion for AI in transforming customer interactions.
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📌 Technical Solution Consultant for AI Enhancements (Ontario)
🏢 Genesys
📍 Ontario