Join Tangerine as the AI Enablement and Channels Manager and lead the charge in transforming client interactions. Focus on enhancing both chat and voice channels through creative AI technologies.

In this role with Tangerine, Canada’s leading digital bank, you will manage AI-assisted solutions, ensuring client experiences are optimized through effective channel strategies. Your leadership will drive operational excellence while aligning with risk and compliance standards, fostering a culture that values diverse perspectives.

Key Responsibilities:
• Lead strategic initiatives for AI-enabled customer interactions
• Optimize chat and voice channels for enhanced client satisfaction
• Collaborate with tech partners for continuous improvement




• Empower agents with effective tools and real-time guidance
• Track key performance indicators to monitor effectiveness

Requirements:
• 7+ years' experience in digital channels or related fields
• Background in AI tools like chatbots and agent assistance
• Strong problem-solving abilities using data analytics
• Relevant degree in business or technology
• Preferred experience in banking sector

Drive meaningful change in banking by enhancing customer engagement through AI at Tangerine.
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📌 AI Enablement and Channels Manager Role (Ontario)
🏢 Tangerine Bank
📍 Ontario