Shape the future of education tech as Procare Solutions' Lead for Customer Success. Drive engagement and ensure value realization for all customers in a hybrid work model.

As the Director of Managed Accounts, you will lead a passionate team of Customer Success Managers dedicated to proactive support and strategic insights delivered to clients using Procare's solutions. The role requires a blend of strong leadership, a deep understanding of customer needs, and the ability to translate data into actionable strategies for success.

Key Responsibilities:
• Engage customers to strengthen relationships and support needs
• Tailor Customer Success Plans to drive product adoption
• Analyze account health and mitigate risks proactively




• Deliver focused Quarterly Business Reviews
• Maintain expertise on current product features and updates

Requirements:
• 7-10+ years in a SaaS Customer Success role
• Experience leading high-performing teams
• Technical aptitude in software platforms
• Familiarity with childcare and early education
• Strong communication and data skills

Lead Procare's commitment to exceptional customer experiences and partner success through innovative practices.
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📌 Lead Customer Success at Procare Solutions (Ontario)
🏢 Procare Solutions
📍 Ontario