Join Clio as a Senior Customer Success Manager, where you can utilize AI analytics to empower clients in reaching their strategic goals within a hybrid work framework.

This role is designed for seasoned relationship builders who excel at advocating for clients and driving adoption of Clio’s solutions. You will manage a portfolio of high-value accounts, facilitating business reviews and ensuring customers gain maximum value from our products. Your focus will include maintaining customer satisfaction, driving renewals, and coordinating across teams to address client needs effectively.

Key Responsibilities:
• Develop trusted relationships with high-value accounts
• Analyze usage metrics to formulate actionable growth strategies
• Lead executive business reviews to capture ROI insights




• Enhance workflow optimization and drive user engagement
• Coordinate cross-functional efforts to align customer goals

Requirements:
• 4+ years of experience in SaaS customer success
• Extensive knowledge of legal technology and workflows
• Proficiency with customer success platforms like ChurnZero
• Excellent communication skills for diverse audiences
• Experience in quick-paced startup environments

Shape the future of client success at Clio through your expertise in relationship management and technology.
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📌 Clio Senior Customer Success Manager (British Columbia)
🏢 Clio
📍 British Columbia