Lead customer advocacy as Tipalti's Principal Customer Success Manager, managing high-value enterprise accounts. This role emphasizes building relationships to foster retention and drive product success in a hybrid workplace.

You will oversee the entire health of a portfolio of key clients, ensuring they derive value from Tipalti's services. Your strategic input will guide the account plans, while you lead engagements to assess needs and facilitate product adoption. Effective communication and planning will be key to your success in this position.

Key Responsibilities:
• Take full ownership of customer engagement and product adoption
• Build strategic account plans with cross-functional teams
• Lead discovery meetings to uncover client challenges




• Monitor risks and act as a point of escalation
• Deliver executive reviews that align on goals and opportunities

Requirements:
• 10+ years in Customer Success or related roles
• Experience with high-profile clients in SaaS or Fintech
• Exceptional strategic planning and discovery skills
• Proven ability to engage with C-suite executives
• Highly organized with strong verbal and written communication

Utilize your skills in strategic account management to enhance customer relationships and outcomes at Tipalti.
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📌 Senior Customer Success Manager at Tipalti (British Columbia)
🏢 Tipalti
📍 British Columbia