Transform call center training with Raise as the Director of Learning, Development & Enablement in Calgary. Lead the charge in optimizing onboarding programs for enhanced performance.

In this pivotal role, you will audit and redesign training curriculums at a leading financial institution. Collaborating with the internal learning team, your focus will be on creating efficiency while ensuring essential learning outcomes. Emphasizing contemporary adult learning methodologies, you will shadow daily operations in Calgary to align training with real-world needs.

Key Responsibilities:
• Review call center onboarding to identify training inefficiencies
• Shorten overall training duration while ensuring readiness
• Create interactive learning paths using digital tools




• Shadow agents to observe workflows in real time
• Evaluate learning metrics and drive continuous improvement

Requirements:
• Minimum 5 years in instructional design and L&D;
• Experience in call center or financial services training
• Expertise in adult learning theory and instructional design
• Advanced knowledge of Articulate 360 tools
• Bachelor’s degree or equivalent in relevant area

Lead transformative training initiatives that elevate performance standards in Calgary's financial sector.
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📌 Learning Development Director for Call Centers (Alberta)
🏢 Raise
📍 Alberta