Join WestJet as a Manager of Strategic Insights, focusing on enhancing guest and employee experiences through data-driven decision-making. This role requires in-person collaboration to drive operational excellence.

As part of the Strategic Insights Team at WestJet, your leadership will guide research initiatives that unveil actionable insights. You will manage a talented team, ensuring their work is aligned with business goals while enhancing methodologies for continual improvement in insights delivery.

Key Responsibilities:
• Manage a high-performing team in Strategic Insights
• Execute enterprise research and listening strategies
• Generate explicit recommendations from complex data
• Partner with leaders to identify insight-driven initiatives
• Advance and standardize research methodologies and practices

Requirements:
• Bachelor’s degree; Master’s preferred
• 7+ years in strategic analytics and insights
• Experience leading teams for 3+ years
• Proficient in CX platforms like Medallia or Qualtrics
• Strong analytical skills for data interpretation

Leverage your insights leadership to elevate WestJet's strategic direction.
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📌 WestJet Manager of Strategic Insights (Alberta)
🏢 Westjet-Airline
📍 Alberta