Join Tipalti as a Senior Customer Success Leader, focusing on partner-referred customers. Lead initiatives to ensure a seamless and satisfying customer experience.
In this senior role, you will enhance the customer journey post-go-live, facilitating the growth of accounts through proactive management and strong collaboration with internal teams. With over 5 years of experience in customer success, preferably within Fintech, your ability to navigate technical relationships and advocate for customer needs will help you succeed. Mentoring your team will also be a key component of your responsibilities.
Key Responsibilities:
• Ensure customer satisfaction post-launch
• Manage account health and advocate for clients
• Collaborate with internal teams on service delivery
• Share insights to shape customer solutions
• Mentor and support Customer Success team members
Requirements:
• 5+ years of experience in customer success
• Understanding of financial technologies and tools
• Proven network-building skills with executives
• Solid analytical and reporting capabilities
• Excellent communication and interpersonal skills
Utilize your customer success expertise to create impactful changes at Tipalti, driving satisfaction and portfolio growth.
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