Lead project management initiatives for Zappix in Burlington, MA. As a customer-facing Project Manager, you will implement advanced self-service solutions and support customer success.
The Project Manager plays a vital role in our Customer Success team, managing customer relationships and ensuring effective utilization of our sophisticated technology. You will work directly with stakeholders to understand their needs, drive implementation, and provide ongoing support to strengthen the customer’s experience. Your role blends both project management and client education.
Key Responsibilities:
• Drive pre-sales support and project planning
• Create and oversee project plans throughout implementation
• Collaborate closely with the engineering and delivery teams
• Educate customers on perks and improve engagement
• Regularly meet with clients to discuss best practices
Requirements:
• 3-5 years of leading customer-facing projects
• Exceptional communication and consultative skills
• Proficient in project management principles
• Experience in drafting and defining statements of work
• Basic knowledge of HTML5 and CSS is beneficial
Leverage your expertise in project management to transform customer care experiences at Zappix.
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