Join Terminal as the pioneering Customer Engineer and optimize post-sales customer journeys. Transform enterprise operations through technical solutions and integrations in a cooperative Toronto team.

As the first customer engineer, you will be instrumental in shaping the post-sales function, focusing on enterprise implementations and driving technical readiness. This senior role encompasses working closely with strategic account managers to assure customer success while writing the integral playbooks for incoming engineers. Your role is critical in ensuring seamless production readiness and contributing to the company's growth trajectory.

Key Responsibilities:
• Design and document integration strategies for key accounts
• Train customer technical teams to enhance platform usage




• Handle and resolve technical escalations promptly
• Create and publish a comprehensive production-readiness checklist
• Establish a foundational playbook for future engineers

Requirements:
• Extensive background in enterprise technical implementations
• Strong understanding of data engineering fundamentals
• Ability to convey technical concepts to diverse audiences
• Operate with urgency to meet critical milestones
• Experience in telematics or logistics is a plus

Drive substantial growth at Terminal by utilizing your engineering skills to build robust customer relationships.
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📌 Founding Customer Engineer in Toronto (Ontario)
🏢 Socket.dev
📍 Ontario