Accenture Song seeks a Senior CCaaS Architect to propel client initiatives through technology transformation. Specialize in delivering advanced CCaaS solutions and improving customer interactions.
This multifaceted role demands a leader capable of executing comprehensive migration strategies and developing best practices for Amazon Connect implementations. You’ll guide agile delivery teams and ensure seamless migration with business continuity. Your experience in AI and cloud services will define new customer engagement paradigms.
Key Responsibilities:
• Lead CCaaS architecture for migration programs
• Design omnichannel solutions for enhanced interaction
• Execute integration strategies with existing systems
• Drive project ideation and requirement gathering
• Foster strategic team collaboration and design
Requirements:
• 7+ years designing cloud contact center solutions
• Proven proficiency in CCaaS and Amazon Connect
• Robust experience in legacy platform migrations
• Expertise with AWS services in CX
• Skilled in AI-driven contact center solutions
Drive innovation in customer service environments with your architecture expertise at Accenture.
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