Shape the future of IT Change Enablement as the Continual Improvement Lead at Canada Life. Focus on enhancing existing processes to meet business objectives, all while minimizing operational risks.

This full-time position reports directly to the Director, Enterprise Change Enablement. You will identify improvement opportunities, implement best practices, and drive measurable enhancements across change processes. Collaborate with IT professionals to deliver impactful insights and strengthen organizational capabilities.

Key Responsibilities:
• Lead strategy for continual process improvements
• Analyze and recommend enhancements to change governance
• Maintain the IT Change Enablement roadmap aligned with objectives




• Conduct maturity assessments and process reviews
• Provide training for change enablement understanding

Requirements:
• Degree/diploma in business or computer science
• 12+ years Technology Operations/Support with ITSM experience
• Excellent negotiation and communication skills
• ITIL certification; familiarity with ServiceNow modules
• Solid technical background across IT infrastructure

Leverage your expertise to enhance Canada Life's IT Change Enablement practice.
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📌 Continual Improvement Lead – Canada Life (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario