Join H&R; Block as a Cash Settlement Assistant and thrive in a bilingual environment. Combine your communication skills with analytical expertise to support clients and process transactions efficiently.

In this role, you will report to the Settlement Team Supervisor while focusing on client relations in both English and French. Your tasks will involve clarifying client needs, processing payments, and conducting custom collections. You will validate debt amounts and provide solutions tailored to specific financial circumstances.

Key Responsibilities:
• Answer calls and respond to client queries
• Conduct custom collections via various channels
• Validate debt amounts using relevant software
• Arrange repayment plans according to client needs
• Audit debt files for collection readiness

Requirements:
• Fluent in both English and French
• Knowledge of personal income tax is advantageous
• Solid skills in Microsoft Office
• Detail-oriented with effective multitasking
• Excellent communication and math abilities

Support H&R; Block clients in their financial journeys with exceptional service and expertise.
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📌 Cash Settlement Role at H&R Block (Alberta)
🏢 H&R Block
📍 Alberta