Elevate customer experiences at Decagon as a Technical Customer Success Manager. Leverage your B2B SaaS expertise to ensure meaningful project deployments and client satisfaction.
Within Decagon's dynamic Agent Success team, you will serve as a strategic advisor to clients, guiding them from initial project scope to complete realization of value. This role emphasizes collaboration with Product and Engineering teams, allowing you to influence the product roadmap based on client feedback. You should be adept at simplifying complex technical concepts for varied audiences.
Key Responsibilities:
• Establish best practices in the Agent Success function
• Act as a strategic partner for customer deployments
• Guide customers in leveraging AI technology
• Foster continual learning of product capabilities
• Collaborate to identify and implement technical improvements
Requirements:
• 4+ years of B2B SaaS customer-facing experience
• History of managing large, multifaceted projects
• Excellent communication and interpersonal abilities
• Insight into GTM sales strategies
• Knowledge of customer support best practices
Join Decagon's mission to redefine customer interactions while enhancing your qualified skill set.
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