Shape the future of customer engagement at Questrade Financial Group as the Director of Customer Engagement Platforms. This hybrid role emphasizes strategic modernization while maintaining excellent customer service standards.
In this pivotal role, you will lead the transition from legacy systems to a modern modular architecture, optimizing the performance and stability of critical customer engagement platforms. Your leadership will extend through cooperative vendor management, budget optimization, and fostering a high-performing team culture rooted in agile methodologies.
Key Responsibilities:
• Define a strategic roadmap for platform modernization
• Ensure high availability and operational excellence
• Scale Agile frameworks across multi-disciplinary teams
• Manage vendor negotiations and technology costs
• Partner with business units to align platform goals
Requirements:
• Bachelor’s degree in Computer Science or related field
• 8+ years of experience in technology leadership
• Demonstrated track record in digital transformations
• Expertise in customer engagement systems like CRM
• Strong leadership skills in developing technical teams
Lead the transformation of customer engagement systems at Questrade to empower teams and enhance client experiences.
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