Join the Contact Centre team in Toronto as an IVR Development Specialist, focusing on DTMF and Voice Bot technologies. Contribute to transforming customer experience initiatives through innovative IVR solutions and robust application support.

This role requires you to actively develop and maintain DTMF and Conversational IVR Bots while addressing ongoing technical challenges. Working in collaboration with design and technical leads, you will ensure the integrity of IVR applications and contribute to deployment success. Your experience with enterprise-level technologies, especially within a financial context, will be essential.

Key Responsibilities:
• Build and support DTMF and IVR Bots
• Collaborate on systems integration and technical planning




• Diagnose and resolve application integrity issues
• Maintain high standards for code quality
• Independently manage complex technical challenges

Requirements:
• Technical certificate or undergraduate degree necessary
• Minimum of 4 years in DTMF IVR application development
• Expertise in Cisco technologies, including CVP
• Proficient in Java and backend integrations
• Familiar with financial enterprise environments

Bring your IVR expertise to elevate customer interactions in Toronto's agile market.
#J-18808-Ljbffr

📌 IVR Development Specialist at Contact Centre (Ontario)
🏢 GuruLink
📍 Ontario