Deliver Ricoh Managed Document Services according to client contracts, SLAs, and Statements of Work through on-site presence at named customer sites.
Provide fleet optimization analysis and recommendations for technology utilization and continuous improvement.
Assist in designing and documenting customer-environment processes and procedures.
Assist with solution design and provide consultative input and analysis based on client best practices and standards.
Manage fleet services, consumables, escalations, asset reporting, SLA compliance, data collection, and validation.
Maintain customer satisfaction at agreed levels.
Collect, analyze, and report KPIs; provide trend analysis and operational improvement recommendations.
Deliver agreed service levels and work with the customer Help Desk to manage service issues and escalations.
Monitor and manage consumables inventory.
Maintain working knowledge of Ricoh vertical solutions, products, and software offerings.
Assist with quarterly account reviews as required.
Requirements Minimum 2 years of experience in an administrative role.
Industry-related training and recognized certifications.
Post-secondary education, including undergraduate, tech degree, diploma, or certificates.
Must be able to communicate in French and English.
Access to a vehicle is preferred for occasional client site meetings.




Excellent communication skills and ability to conduct professional business communications.
Proficiency in Microsoft Office applications, with demonstrated Excel skills.
Self-directed ability to work independently.
Ability to present a professional image to customers and vendors.
Core Competencies Demonstrates expertise in Managed Document Services, including fleet optimization, service level agreement compliance, and customer satisfaction management. Proficient in data analysis and reporting, with strong communication skills in both French and English.
Highest-signal resume keywords Managed Document Services
Fleet Optimization Analysis
KPI Reporting and Trend Analysis
Microsoft Office Proficiency
Bilingual Communication (French and English)
ATS Optimization Keywords Hard Skills Fleet Management
Data Collection and Validation
Operational Improvement Recommendations
Solution Design
Process Documentation
Soft Skills Excellent Communication Skills
Self-Directed Work Ethic
Skilled Business Communication
Certifications & Qualifications Industry-Related Training and Certifications
Industry Keywords Service Level Agreements
Customer Satisfaction
Consumables Inventory Management
Ricoh Vertical Solutions
Tools & Technologies Microsoft Excel

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📌 Customer Operations Specialist I (Quebec City)
🏢 Jobtailor
📍 Quebec City