Join Allianz as a Quality Assurance Team Lead and shape team excellence. Focus on quality standards and customer outcomes within Transversal Claims Operations.
As the frontline leader, you will coach Quality Specialists and manage escalations, ensuring operational efficiency and adherence to regulatory requirements. Your leadership will enable continuous performance improvement and support cross-functional collaborations that enhance service delivery.
Key Responsibilities:
• Develop and mentor Quality Specialists on the team
• Oversee performance reviews and coaching sessions
• Analyze complaint and quality data for insights
• Handle complex customer escalations effectively
• Ensure compliance with company quality checks
Requirements:
• Associate's degree or equivalent
• Minimum 3 years in quality assurance operations
• Proven leadership or supervisory experience
• Excellent communication and conflict-resolution skills
• Familiarity with data analytics tools and methods
Elevate the standard of service and quality as a Team Lead in Allianz.
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📌 Allianz Quality Assurance Team Lead (Ontario)
🏢 Allianz
📍 Ontario
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