Transform customer service at our company as a Product Manager for the Customer Care Platform and Data. Focus on driving AI efficiencies while enhancing our agent's support capabilities.

We invite creative Product Managers to take ownership of the strategic direction for our agents' platform and data systems. In this role, you'll work collaboratively to elevate customer interactions through advanced AI solutions and ensure data integrity for informed decision-making. Join us in redefining transportation support.

Key Responsibilities:
• Define strategy for agent platform enhancements
• Implement AI tools for agent efficiency
• Manage complex data initiatives
• Maintain data integrity for accurate reporting
• Guide cross-departmental collaboration and alignment

Requirements:
• 8+ years in product management
• Direct AI/ML experience highly desirable
• Comprehensive data management knowledge
• Proficiency in managing high-complexity challenges
• Degree in a technical field strongly preferred

Lead the charge in improving customer service quality through effective product management.
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📌 Product Manager - Customer Care & Data (Ontario)
🏢 United States Digital Space
📍 Ontario