Elevate your career with BMO as a Service Transition & Operational Resiliency Leader. This hybrid role focuses on governance, operational excellence, and ensuring seamless service transitions.
In this essential individual contributor role, you will drive excellence across the Service Transition function, focusing on operational readiness and governance. Collaborate with senior management to strengthen a framework that adheres to technology standards and practices. You will also manage KPI and metrics frameworks to enhance project efficiency and operational performance.
Key Responsibilities:
• Lead the operational excellence program for Service Transition
• Strengthen governance frameworks across projects and teams
• Enhance and manage KPI and metrics for portfolio health
• Provide executive-level reporting on service performance
• Drive continuous improvement and identify automation opportunities
Requirements:
• Bachelor's Degree in Engineering or related field
• 8+ years in Service Transition or ITSM
• Solid understanding of ITIL framework
• Experience with cloud ecosystems (AWS, Azure)
• Excellent communication and stakeholder management skills
Contribute your expertise in operational resiliency and service transition at BMO while fostering a culture of accountability.
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