Drive financial fairness as OBSI's Manager of Investigations, overseeing complaint resolutions and leading a dedicated team in downtown Toronto. Your leadership will advance justice in financial services.

In this role at the Ombudsman for Banking Services and Investments, you will lead a team committed to objective investigations and fair resolutions of consumer complaints. Your leadership will ensure that investigations align with OBSI’s values and mission. Collaborate closely with other leaders to ensure team consistency and effective solutions for systemic issues.

Key Responsibilities:
• Oversee investigations ensuring fairness and quality
• Manage a team of skilled investigators effectively




• Work collaboratively with other leaders on investigation strategies
• Resolve emerging issues in the financial sector
• Foster team member skilled growth and skill development

Requirements:
• Experience in financial services leadership
• Familiarity with investigations in banking or investments
• Strong advocacy for consumer rights
• Excellent interpersonal and communication abilities
• Commitment to a fair financial system for all Canadians

Make a meaningful difference with OBSI as a key leader in financial justice.
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📌 Manager of Investigative Services in Toronto (Ontario)
🏢 OBSI - Ombudsman for Banking Services and Investments
📍 Ontario