Lead digital strategy and customer experience with iA as the Director of Digital Platforms Strategy and Adoption. Your expertise will focus on evolving digital platforms to enhance client engagement and satisfaction.

As Director at iA, you will define the strategic direction for customer-facing digital platforms. This role focuses on maximizing adoption and value aligned with business objectives, leveraging data, and enhancing user experiences. Expect to impact customer journeys and drive collaboration within a culture of innovation.

Key Responsibilities:
• Define strategic direction for customer-facing digital platforms
• Establish objectives and performance indicators for digital initiatives
• Leverage data to align digital strategies with customer needs




• Design digital solutions that enhance customer satisfaction
• Lead and develop your team focused on results and innovation

Requirements:
• Bachelor’s degree in a relevant field
• 7+ years in digital strategy or platform management
• Experience in leadership and high-impact digital platforms
• Knowledge of UX principles and digital product adoption
• Bilingual in English and French for collaboration

Maximize your impact on digital engagement while fostering innovation and collaboration at iA.
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📌 Director of Digital Platforms Strategy (Quebec City)
🏢 IA
📍 Quebec City