Ingram Micro is seeking a Senior Manager to spearhead AI-Enabled Platform Support. Lead efforts in enhancing support and integration experiences within Xvantage.

In this crucial role, you'll drive the evolution of support strategies for the Xvantage ecosystem, focusing on Xvantage for Vendors and Xvantage Integrations. Your leadership will foster a shift to proactive, knowledge-driven support models, improving both vendor and operational efficiency. Engage with product and engineering stakeholders to ensure seamless integration and proactive issue resolution.

Key Responsibilities:
• Drive AI-integrative support evolution
• Partner with engineering to enhance support intelligence
• Implement a Knowledge-Centered Service (KCS) model




• Address vendor experience issues effectively
• Lead support initiatives for API and integration solutions

Requirements:
• Bachelor’s degree in IT or related field
• Minimum 10 years of digital platform support
• 5–7+ years managing international support teams
• Experience with vendor integrations via APIs and XML
• Proven track record in proactive support transformation

Shape the future of platform support with Ingram Micro while prioritizing vendor satisfaction and operational efficiency.
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📌 Global Support Manager for AI Platforms (Ontario)
🏢 Ingram Micro
📍 Ontario