Join the Minnesota Department of Revenue as the Customer Support Assistant Director. This full time position champions innovative customer service delivery and operational oversight in St. Paul.

In this pivotal role, you will partner with the Division Director to enhance taxpayer communication and support services. You'll manage call center operations, oversee policy implementation, and develop strategies for improved taxpayer engagement. This opportunity allows for significant impact on the customer experience across the state.

Key Responsibilities:
• Oversee and enhance customer support operations
• Direct strategies for taxpayer assistance initiatives
• Utilize customer feedback for service improvements
• Coordinate between divisions for quality assurance
• Drive innovation in customer service processes

Requirements:
• 4 years of leadership experience in management
• 1 year of tax administration experience
• Proven experience in contact center operations
• Skills in fostering inclusive workplaces
• Strong data analysis and policy development skills

Shape the future of taxpayer service delivery and make a difference in Minnesota.
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📌 Revenue Department Customer Support Director (New Brunswick)
🏢 Minnesota Direct Care and Treatment
📍 New Brunswick