At Germain Hotels, your curiosity and attentiveness set the stage as a Guest Services Agent. Transform guest interactions into memorable experiences with your exceptional service.

In this role, you will act as an ambassador for our guests, ensuring a seamless check-in and check-out process. You will respond courteously to requests while showcasing your individuality and creativity. Proficiently managing issues and collaborating with various departments, you'll drive a personalized guest experience at every turn.

Key Responsibilities:
• Oversee guest check-ins and check-outs efficiently
• Address guest queries courteously, via all communication channels
• Proactively resolve issues to ensure guest satisfaction




• Collaborate with departments for informed guest service
• Verify details of arrivals and departures smoothly

Requirements:
• Hospitality diploma is a bonus
• Excellent communication skills, both oral and written
• Natural inclination for customer service philosophy
• Ability to handle challenges with poise
• Valuable computer skills; experience with OPERA PMS preferred

Elevate guest experiences through your proactive and service-oriented mindset at Germain Hotels.
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📌 Personalized Guest Services Agent Role (Quebec City)
🏢 Germain Hotels group
📍 Quebec City