Elevate patient care at UHN through the Call Center Representative II role, where exceptional client service is your daily focus. This permanent full-time position operates primarily at nights with on-call duties involved.

As a Call Center Representative in the Laboratory Medicine Program, you will engage with clients to address concerns and process requests. Your role is crucial in creating a positive client impression and maintaining high service standards. Effectiveness in data entry and a keen attention to detail will be essential to your success.

Key Responsibilities:
• Assist clients with inquiries in a professional manner
• Maintain strict confidentiality of patient information
• Distribute laboratory reports accurately and promptly




• Perform database searches for test results and requests
• Communicate critical findings to laboratories swiftly

Requirements:
• Completed Grade XII or equivalent
• Two years of relevant customer service experience
• Familiarity with laboratory terminology preferred
• Excellent verbal and written communication skills
• Solid focus on customer service and problem resolution

Foster excellent client relationships and support UHN’s pioneering healthcare initiatives.
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📌 Call Center Support at Toronto General Hospital (Ontario)
🏢 University Health Network
📍 Ontario