Transform the customer experience landscape at Xplore as the Customer Care Strategy & Enablement Director. Focus on creating seamless, data-driven customer journeys while modernizing contact centre operations.

You will lead Xplore's strategy for evolving the Customer Care contact centre into a digitally enabled, insight-driven organization. Your work will encompass operational efficiencies, improved customer retention, and enhanced service delivery as you partner with departments across the company. This role demands robust leadership and a keen understanding of telecommunications dynamics.

Key Responsibilities:
• Establish strategic objectives for Customer Care transformation
• Foster customer-centric processes and eliminate friction points




• Innovate through automation and self-service solutions
• Drive initiatives to enhance customer retention and loyalty
• Communicate effectively with cross-functional partners

Requirements:
• Proven experience in customer care operations
• Strong project management and oversight capabilities
• Knowledge of retention and churn management
• Ability to derive insights from data analytics
• Familiarity with agile practices is an asset

Lead impactful change, ensuring that Xplore’s contact centre embodies customer-first principles in all engagements.
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📌 Customer Care Transformation Leader at Xplore (New Brunswick)
🏢 Xplore
📍 New Brunswick