Join Prenuvo as a Patient Experience Representative and transform patient care in our Toronto office. Your role will enhance patient satisfaction through stellar communication and dedicated support.

In this full-time position, you'll be instrumental in shaping patient experiences. You will address inquiries, teach patients about services, and assist with appointment scheduling. A keen sense of empathy and strong problem-solving abilities are crucial for this pivotal role in our creative healthcare model.

Key Responsibilities:
• Deliver outstanding service across multiple channels
• Address inquiries and resolve patient issues swiftly
• Guide patients on account and billing concerns
• Keep accurate records of patient interactions
• Collaborate with departments to improve service delivery

Requirements:
• Previous customer service experience is an asset
• High emotional intelligence and professionalism
• Ability to prioritize tasks under pressure
• Commitment to patient confidentiality and care
• Available for flexible working hours, including weekends

Be part of our mission to enhance health outcomes through dedicated patient support at Prenuvo.
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📌 Customer Service Role at Prenuvo (Ontario)
🏢 Prenuvo
📍 Ontario