Enhance your career with HPE as a Senior Network Support Specialist, focusing on cloud-managed solutions and advanced troubleshooting for networking products. Engage directly with complex technical issues in this pivotal role.

In this Senior Level 3 role, you are at the forefront of HPE’s Instant On team, responsible for the technical escalation of networking solutions. Your expertise will guide troubleshooting for access points, switches, and gateways while fostering collaboration with development teams to address software defects. Mentoring Level 1 and 2 support staff will also be part of your essential contributions.

Key Responsibilities:
• Drive Level 3 escalations for networking solutions
• Undertake advanced troubleshooting and analysis
• Conduct root cause determinations for customer-reported issues




• Review logs and cloud data for comprehensive insights
• Certify fixes and improvements before they go live

Requirements:
• Bachelor's degree in Computer or Electrical Engineering
• At least 7 years of experience in networking support
• Profound understanding of TCP/IP and wireless technologies
• Experience with Linux systems and detailed analysis
• Excellent communication capabilities in customer interactions

Become an integral part of HPE's networking initiatives, leveraging your skills to ensure customer satisfaction and operational excellence.
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📌 Expert Network Support Specialist at HPE (Quebec City)
🏢 Hewlett Packard Enterprise Development
📍 Quebec City