Join Lyft as a Product Manager focusing on the Agent Platform in Toronto. Leverage your experience in AI and data to create transformative customer support solutions.
As a pivotal member of the Lyft team, you will oversee the strategy for the Customer Care Platform. This role requires at least 8 years of product management experience, particularly with AI-driven solutions. You will collaborate with various teams, driving initiatives that enhance agent workflows and data accuracy.
Key Responsibilities:
• Direct vision and strategy for customer care technology
• Enhance agent performance through AI and copilot tools
• Manage execution on platform-wide initiatives
• Ensure reliable data for internal and external needs
• Collaborate with cross-functional teams for product delivery
Requirements:
• 8+ years of product management experience
• Experience with AI/ML products
• Solid ability to solve complex problems
• Fluency in data handling and reporting
• Relevant degree in technical field preferred
Spearhead innovation in product management at Lyft, driving efficiency and accuracy in customer care platforms.
#J-18808-Ljbffr