Join National Bank as a Senior Director, focusing on the Commercial Banking experience in Alberta & Prairies. Lead teams to redefine client engagement and operational excellence in this pivotal role.

In this high-impact position, you will guide the Client Experience & Commercial Support team to improve client interactions across Western Canada. Your strategic leadership will encompass team development, operational execution, and the continuous evolution of best practices. Collaborating with various stakeholders will be essential to deliver improved service quality and business outcomes.

Key Responsibilities:
• Oversee a team of Account Representatives in client support
• Innovate and develop capabilities to enhance client experience
• Support frontline leaders in team and talent development




• Ensure exceptional service quality and operational efficiency
• Foster collaboration across teams to achieve strategic goals

Requirements:
• Bachelor's degree in a relevant field or equivalent experience
• Extensive experience in team leadership within banking
• Understanding of client needs and operational challenges
• Proven ability to manage performance and improve outcomes
• Robust skills in communication and stakeholder alignment

Lead the transformation of commercial banking by focusing on client-centric strategies that enhance operational success.
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📌 Senior Director Commercial Banking Alberta
🏢 National Bank of Canada
📍 Alberta