Capital One Canada seeks a Senior Director, Head of Customer Resilience to lead the multi-year strategy for Collections and Recoveries, from first contact through post-charge-off resolution, including analytics, processes, operations, and product roadmaps. You will manage external agencies, internal stakeholders, and a high-performing team to deliver measurable outcomes.
The role requires executive presence, deep expertise in customer resilience, and the ability to influence investment in
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📌 Head of Customer Resilience & Strategy (Ontario)
🏢 Capital One
📍 Ontario
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