Become part of Kiokii as an IT Support Specialist, where you will deliver crucial technical support for our ERP and POS systems. Play a key role in ensuring that our retail operations run smoothly.

You will act as the first line of defence for troubleshooting system issues, managing helpdesk tickets, and providing end-user assistance. This position is ideal for someone who enjoys a dynamic retail setting and can handle multiple tasks independently. Your expertise will help us enhance our customer experience and operational workflow.

Key Responsibilities:
• Serve as first contact for ERP and POS technical support
• Manage the IT helpdesk and resolve user requests
• Maintain accurate IT documentation and procedures




• Communicate effectively with vendors regarding issues
• Administer IT assets and user accounts in Microsoft 365

Requirements:
• 2-4 years of experience in IT support roles
• Familiarity with ERP and POS systems (NetSuite preferred)
• Strong organizational and troubleshooting skills
• Basic Microsoft 365 administration experience
• Proficient in English and Mandarin, required

Ensure a secured and efficient IT setting at Kiokii with your technical expertise.
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📌 Kiokii IT Support Specialist Role (Ontario)
🏢 Kiokii and...
📍 Ontario