Join RBC as an Operations Officer, specializing in client support for highly regulated products. Utilize your call center experience to provide exceptional service and resolve complex client inquiries effectively.

As an Operations Officer, you will leverage your analytical skills to manage client escalations and ensure high-quality interactions. This role emphasizes continuous improvement and accountability, while requiring a deep understanding of RBC's diverse products. You will play a key role in achieving Service Level Agreements (SLAs) by closely monitoring client transactions and documenting interactions thoroughly.

Key Responsibilities:
• Deliver extensive telephone support for clients
• Address client escalations according to protocols




• Ensure accurate documentation of client interactions
• Contribute to operational risk management strategies
• Support continuous learning through cross-training

Requirements:
• 2+ years of call center experience
• Proficient in communication and organization
• Detail-oriented with strong analytical skills
• Banking industry experience
• Committed to regulatory compliance

Enhance client relationships through productive issue resolution and commitment to service quality at RBC.
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📌 RBC Operations Officer: Client Support Expert (British Columbia)
🏢 Jobtailor
📍 British Columbia