Become a Client Support Analyst Team Leader at Canadian Blood Services. This hybrid role emphasizes leadership and technical expertise to support teams across Canada.

Canadian Blood Services is seeking a temporary full time leader for its Client Support Analyst team. You will be instrumental in managing incident responses and ensuring seamless communication, fostering a culture of continuous improvement. Your technical skills, combined with your coaching abilities, will encourage team members' development while delivering top-notch service to clients.

Key Responsibilities:
• Oversee performance and coordination in critical incidents
• Ensure effective communication across teams during crises
• Provide third-level support for IT systems




• Track and analyze Service Desk productivity metrics
• Enhance team support capabilities through mentoring

Requirements:
• Relevant post-secondary education required
• Minimum 4-5 years in technical support field
• At least 2 years in a leadership capacity
• Familiarity with service desk technology essential
• Excellent interpersonal and documentation skills

Lead a dedicated team to improve support services at Canadian Blood Services while enhancing your managerial skills.
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📌 Client Support Analyst Team Leader (Ontario)
🏢 Canadian Blood Services
📍 Ontario