Join the Medical Council of Canada (MCC) as a Full-Time Service Agent in a hybrid work environment. You will be the first point of contact, providing essential support to candidates in their journey towards examination and credentialing.

As part of a talented team, you will utilize your bilingual communication skills to address inquiries via phone, email, and chat. This role involves managing account issues, guiding clients through examination processes, and preparing Educational Credential Assessment (ECA) reports. Your commitment to delivering exceptional service will enhance the overall client experience.

Key Responsibilities:
• Address inquiries for examination and repository services promptly
• Provide account management and password reset assistance
• Support examination scheduling,



eligibility, and withdrawals
• Prepare and deliver ECA reports efficiently
• Handle sensitive client information with integrity

Requirements:
• 1–3 years of front-line customer service experience
• Proven bilingual communication skills in English and French
• Proficiency in Microsoft Office and internal systems
• Ability to juggle multiple priorities in a fast-paced environment
• Solid attention to detail and confidentiality adherence

Embrace this chance to impact healthcare in Canada as a Service Agent with MCC.
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📌 Full-Time Service Agent - Hybrid Role (Quebec City)
🏢 Medical Council of Canada
📍 Quebec City