Join O'Dell HVAC Group as a National Customer Experience Manager to enhance service models across Canada. This fully remote role focuses on improving customer interaction processes and ensuring seamless service delivery.

In this hands-on management position, you will collaborate with various departments to establish a unified customer experience. You will implement a national service model, assess existing customer inquiries, and identify areas for improvement. This role is pivotal to fostering customer-centric practices while working with regional leaders to drive continuous improvement throughout the organization.

Key Responsibilities:



• Develop and implement a national customer experience model • Assess current management of customer inquiries across departments • Establish service standards and escalation processes • Coordinate with departments for effective coverage • Monitor service performance and manage escalations

Requirements: • Minimum five years in customer experience or related fields • Experience improving customer-facing processes • Solid project management and communication skills • Proficiency with CRM and customer service platforms • French-language capability is an asset

Enhance your career by driving customer experience excellence with O'Dell HVAC Group. #J-18808-Ljbffr

📌 Customer Experience Manager - O'Dell HVAC Group (Winnipeg)
🏢 O'Dell HVAC Group
📍 Winnipeg