Elevate your career with Apex Systems as a Technical Support Analyst focused on Microsoft environments. This hybrid role requires strong troubleshooting capabilities and escalation management proficiency.

In this full-time, permanent position, you will act as a senior escalation point for service desk analysts. Your expertise in Windows OS, Microsoft 365, and identity management will enable effective resolution of complex support tickets. Additionally, you will guide junior analysts and manage over 800 service requests each month, fostering an environment of continuous improvement.

Key Responsibilities:
• Provide advanced technical escalation support
• Troubleshoot issues with end-user applications and Windows OS




• Mentor junior analysts for better first-contact resolution
• Handle service requests related to user access management
• Maintain knowledge base documentation for repeat challenges

Requirements:
• Proven experience in troubleshooting and escalation processes
• Strong knowledge of Windows 11 and Entra ID
• Hands-on experience with identity and access management
• Aptitude for working in quick-paced settings
• Additional IT certifications are a bonus

Deliver exceptional technical support while enhancing your career at Apex Systems.
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📌 Technical Support Analyst with Microsoft Skills (Ontario)
🏢 Apex Systems
📍 Ontario