Join Shoppers Drug Mart in Mississauga as a Patient Care Specialist, a vital role focused on patient support and services. This full time position will allow you to champion healthcare access and enhance patient experiences.

In this role, you’ll be the key liaison for patients in the Patient Support Program, assisting with case management and reimbursement inquiries. Your empathetic approach and in-depth knowledge of treatment options will ensure positive outcomes throughout the patient journey. Collaborate closely with healthcare providers to maintain effective communication.

Key Responsibilities:
• Serve as liaison for patients and their healthcare providers
• Conduct initial welcome calls and gather patient details




• Inform patients on available program services
• Manage documentation for reimbursement processes
• Ensure coordination of therapy services and training

Requirements:
• Fluency in French and English
• 2-3 years' experience in healthcare or pharmaceutical roles
• Customer service or call center experience preferred
• Proficient in MS Office and CRM systems
• Strong communication and analytical skills

Make a positive impact on patient care with your dedication and interpersonal skills at Shoppers Drug Mart.
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📌 Shoppers Drug Mart Patient Care Specialist (Ontario)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Ontario