Join Riverside Natural Foods as a Customer Success Specialist and drive customer satisfaction through effective order management and relationship building.

This role is pivotal at Riverside Natural Foods, where you will be responsible for the full order-to-cash lifecycle for specific customers. Your tasks will include managing order processing, addressing customer inquiries, and ensuring timely shipments while coordinating with relevant teams. The fast-paced environment requires strong communication and analytical skills to resolve service issues effectively.

Key Responsibilities:
• Manage customer order processing and invoicing workflows
• Act as the main point of contact for customer order queries
• Track inventory levels and manage out-of-stock notifications




• Collaborate on logistics to ensure timely deliveries
• Resolve issues regarding EDI transactions and discrepancies

Requirements:
• 2–5 years’ experience in customer service or related fields
• Background in food or manufacturing industries preferred
• Familiarity with order management systems
• Robust analytical and troubleshooting abilities
• Exceptional communication skills

Utilize your customer service skills to enhance relationships at Riverside Natural Foods and support our mission.
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📌 Riverside Natural Foods Customer Success Specialist (Ontario)
🏢 Riverside Natural Foods Ltd. (Home of MadeGood)
📍 Ontario