Join a dedicated team as a Complaints Investigator in Surrey with flexibility to work from home. Focus on resolving customer complaints and ensuring compliance with regulatory standards.

In this role, you will be part of a larger department with a commitment to internal growth and employee development. Experience in the Financial Services, Banking, or Insurance sectors is crucial as you navigate customer interactions and manage complaint investigations effectively.

Key Responsibilities:
• Diligently manage complaint cases according to regulations
• Proactively communicate with customers to enhance satisfaction
• Utilize resources to investigate and rectify complaint issues
• Escalate potential risks swiftly for resolution

Requirements:
• Previous complaints experience in Financial Services, Banking, or Insurance
• Robust communication ability, both in writing and on calls
• Confidence in MS Office and a desire for professional development

Be a pivotal force in resolving customer complaints and enhancing service quality.
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📌 Surrey Hybrid Complaints Investigator (British Columbia)
🏢 ARCC CONSULTING
📍 British Columbia