Become a Bilingual Client Success Expert at UniUni, focusing on enhancing experiences for our clients in the last-mile logistics sector. Use your Mandarin skills to bridge communication and optimize service delivery.

Your role entails closely monitoring delivery metrics and crafting performance reports for e-commerce clients, ensuring their needs are met with high quality. You will resolve inquiries and exceptions efficiently, collaborating with various internal teams to drive improvement in logistics processes. Expect to perform effectively during peak delivery seasons.

Key Responsibilities:
• Track and improve last-mile delivery services quality
• Address customer inquiries and manage service resolutions
• Assist in resolving delivery disputes and exceptions




• Build rapport between clients and internal departments
• Analyze data trends to enhance operational performance

Requirements:
• Solid communication skills in Mandarin and English
• Preferred experience in logistics and e-commerce
• Excellent problem-solving and customer service orientation
• Skilled in data analysis using Excel
• Superior time management and interpersonal skills

Support seamless e-commerce logistics and help cultivate lasting client relationships at UniUni.
#J-18808-Ljbffr

📌 Bilingual Client Success Expert at UniUni (British Columbia)
🏢 UNIUNI
📍 British Columbia