Elevate customer experiences with your analytical skills as a Support Operations Specialist at Docebo. Drive efficiency and innovation through the integration of AI and human support techniques.

As a key player in Docebo's support operations, you will leverage a data-focused approach to enhance our AI-driven learning platform. This role requires proficiency in optimizing workflows and analyzing performance metrics to improve support systems. Collaborate with diverse teams to ensure a cohesive operational ecosystem that meets customer needs.

Key Responsibilities:
• Administer core support platforms to boost productivity
• Investigate operational trends for process enhancements
• Conduct workforce analysis for timely scheduling




• Monitor daily support activities for effective management
• Document best practices as a support systems expert

Requirements:
• Minimum of 2 years in a data-oriented role
• Capacity to translate data insights into actionable strategies
• Familiarity with WFM principles and scheduling tools
• Excellent attention to detail and organizational skills
• Customer-centric approach to service challenges

Be part of a forward-thinking team that redefines support at Docebo.
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📌 Docebo Support Operations Specialist Role (Ontario)
🏢 Doist
📍 Ontario